CT Engineering Services

Remote Technical Support

Remote support can help investigate certain technical issues without an initial site visit.

Depending on system capabilities and authorised access, support may include:

• Review of error messages and available logs.

• Initial fault assessment.

• Guided diagnostic checks.

• Troubleshooting of selected computer and connectivity issues.

• Recommendations for further investigation or on-site intervention.

Remote access is subject to customer authorisation, system compatibility, connectivity and applicable information-security requirements.

Computer Systems & Digital Connectivity

CT performance also depends on the supporting computer infrastructure and reliable communication between connected systems.

Technical support may cover:

• CT computer startup and operational issues.

• Review of relevant system configuration and error information.

• Network connectivity troubleshooting.

• DICOM communication and image-transfer issues.

• Connectivity with associated workstations and imaging systems.

The scope of support depends on the installed configuration, software environment and available access.

X-Ray Tube & High-Voltage System Troubleshooting

Faults involving the X-ray tube or high-voltage subsystem can affect system availability and require careful technical assessment.

Support may include:

• Reviewing relevant system errors and fault history.

• Investigating reported exposure or tube-related issues.

• Assessing available diagnostic information.

• Identifying the need for further testing, component replacement or specialist intervention.

Work on high-voltage systems must be performed by appropriately qualified personnel using suitable equipment and applicable safety procedures.

CT Installation & Commissioning Support

Proper site preparation and a structured commissioning

process are essential to reliable CT operation.

RADIVON can provide engineering support for:

• Assessment of site readiness and installation requirements.

• Review of power supply and cooling requirements.

• Technical coordination during installation activities.

• System startup and commissioning support.

• Technical checks and handover documentation, according to the agreed scope.

The scope of support depends on the project requirements, system configuration and applicable manufacturer procedures.

Corrective Maintenance & Fault Diagnosis

When a CT system develops a fault, identifying the underlying cause is an important step towards an effective repair.

Our diagnostic approach focuses on:

• Reviewing system error messages and operational symptoms.

• Investigating relevant subsystems and components.

• Assessing potential hardware, computer or connectivity issues.

• Determining the appropriate diagnostic and corrective steps.

• Evaluating the outcome of the intervention and documenting relevant findings.

Repair feasibility depends on the fault, system condition, required tools, technical access and availability of suitable replacement parts.

Preventive Maintenance

Preventive maintenance helps identify potential problems before they develop into more significant operational issues.

Our maintenance activities may include:

• Inspection of relevant system components.

• Review of available error logs and system information.

• Assessment of reported operational irregularities.

• Maintenance of accessible components, where appropriate.

• Documentation of findings and recommended follow-up actions.

Maintenance activities are planned according to the system configuration, available technical documentation and agreed maintenance requirements.