Whether you require technical troubleshooting, maintenance planning, installation support or an initial assessment of a CT system fault, RADIVON welcomes enquiries from hospitals, diagnostic imaging centres and healthcare engineering teams.
To help us understand your requirements, please provide the system model, facility location and a brief description of the issue.
Contact RADIVON
What Happens Next?
01 — Request Review
We review the information provided to understand the nature of the enquiry.
02 — Technical Clarification
Where necessary, we may request additional non-patient-identifying system information.
03 — Scope Assessment
We assess the potential service requirements, available resources and feasibility of the requested support.
04 — Next-Step Coordination
We discuss the proposed approach and any applicable service arrangements with you.
Privacy Note: Please do not include patient-identifiable information, patient images or other sensitive clinical data in your initial enquiry
General Enquiries
For general questions about RADIVON's services or potential engineering cooperation, please use the contact form or the official contact details listed on this website.
We welcome professional enquiries from healthcare facilities, medical engineering teams and potential service partners.
Mission-Critical Imaging Failure?
For active system downtime requiring immediate high-voltage or gantry intervention, bypass intake forms and contact our 24/7 technical operations desk directly.